What type of guarantee do you offer?
We have great products and we’re sure you’ll be happy that you got them. In fact, we guarantee your satisfaction with our 90 day no-hassle, no-questions-asked, 100% product refund policy as described on our website. The truth is, we almost never get returns of Tooth Soap® or any of our products. But if for some reason you need a refund, please let us know.
PLEASE SEND AN EMAIL TO THE FOLLOWING EMAIL ADDRESS AND YOUR REFUND WILL BE EXPEDITED:
toothsoap @ hotmail.com
Please do not ship back product until we have responded to your email, thank you!
No matter what happens after you get this product, you’ve got 90 days to examine it, use it, and try it. If you’re not delighted, just ask for a refund. We will refund the entire amount of the product price (less the shipping and handling charges). After sending an email to toothsoap @ hotmail.com to let us know of the return, please send return packages to the following address and your refund will be processed within 48 hours of receipt of your package:
869 Industry Drive
Tukwila, Washington 98188
Shipping & Returns Policy
This page outlines our shipping and product return policies and how we handle such matters. If you cannot find an answer to your question, please contact us.
You may return most new, unopened items within 90 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.